Question 1

How long will it take to receive my wig?

Accepted Answer

In-store ready wigs qualify for next-day delivery, excluding Sundays. Custom wigs take 4 to 5 weeks to process.

Question 2

Can I wear the wig glueless?

Accepted Answer

Yes, you can. All our full wigs can be worn glueless. They come with an adjustable elastic strap band and four combs to hold them perfectly in place.

Question 3

I placed an order, but I didn't receive a confirmation email or SMS.

Accepted Answer

First, check your email spam folder to see if it's there; if it's not there, Double-check your email address to ensure you input the correct email address. If you didn't receive SMS confirmation, double-check your phone number to ensure you input the correct number. If none of that works, send us an email with your proof of payment and we will get back to you.

Question 4

Can I customize a wig?

Accepted Answer

Yes! We accept custom orders. You can DM us on Instagram or email us at kamlynbeautyusa@gmail.com with your preferred style, color, and length.

Question 5

Where are we located?

Accepted Answer

Wisconsin, USA.

Question 6

How do I track my order?

Accepted Answer

Once your order is shipped, a tracking number will be sent to your email. Please allow up to 48 hours for tracking updates.

Question 7

Do you offer international shipping?

Accepted Answer

Yes! We ship both within the U.S. and internationally.

Question 8

Can I return or exchange a wig?

Accepted Answer

Due to hygiene and customization, all sales are final. However, if you receive a damaged or incorrect item, contact us within 48 hours for a resolution.

Question 9

An inquiry that is not on our FAQ?

Accepted Answer

If you have questions that are not addressed on our FAQs or any other section of our website, do not worry! Contact us through our website's 24/7 live chat support, email support, any of our social medias, and direct phone call support. We reply within minutes.

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